Terms & Conditions

Welcome to pinka.co.uk (the “Website”). This Website is owned and operated by Dogness Partners. (“Pinka.co.uk”, “we” or “us”). 

Pinka.co.uk provides access to the Website and we sell our products to you subject to the conditions set out on this page. For the purposes of these terms "products" shall mean any products agreed to be supplied by us to you in accordance with the terms and conditions set out on this Website.

Please read these conditions carefully before using the pinka.co.uk website. By accessing and using this Website you signify your agreement to be bound by these conditions and any other terms or notices set out on this Website. You should print a copy of these terms for future reference. We amend these terms from time to time as set out in clause 19. Every time you wish to order products from our site, please check these terms to ensure you understand the terms that will apply at that time. Your use of this website is subject to our conditions of use here and any purchase of products from our website shall be governed by our conditions of sale here


1. Your Account

If you use the Website, you are responsible for maintaining the confidentiality of your account, password and any other user identification, and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. 

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update the information you provided us with in the My Profile area of the website. 

Pinka.co.uk reserves the right to refuse access to the Website, terminate accounts, disable any user identification code or password, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you. 

You may not sign up for more than one account with 
Pinka.co.uk per person. For this purpose we reserve the right to cross reference the names and addresses of new members with our existing customer database. 

We reserve the right to close your account or the account of your referee or to cancel any order where we suspect at our sole discretion that you have opened multiple accounts to assist prescription fraud, to take advantage of the referral program or of discount codes limited to one use per person. 

2. Privacy and Security

Please refer to our Privacy Policy.

3. Access to pinka.co.uk

We will do our upmost to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. 

4. Restriction on Use

Pinka.co.uk grants you access to this Website for your personal use but you are not authorised to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Pinka.co.uk. You may not resale or make any commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. 

This Website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. 

You may not frame or use framing techniques to enclose any trade mark, logo, or other proprietary information (including images, text, page layout, or form) of 
Pinka.co.uk without our express written consent. 

You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this Website without 
Pinka.co.uk’s express written consent. 

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. 

5. Your conduct

You may only purchase products from our Website if you are at least 18 years old. 

You must not use the Website for any of the following:

• for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, in the UK or any other country in the world; 
• to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"; 
• for any purpose which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious or harmful data); 

• for any purpose for which you have not obtained all necessary licences and/or approvals; or 
• to cause annoyance, inconvenience or needless anxiety.


6. Reviews, comments, communications and other content

Users of this Website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. 
Pinka.co.uk reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you:

(a) grant Pinka.co.uk the non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and 

(b) grant 
Pinka.co.uk and sublicensees the right to use the name that you submit in connection with such content, if they choose. 

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to 
Pinka.co.uk, including the execution of deeds and documents, at the request of Pinka.co.uk. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Pinka.co.uk: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Pinka.co.uk policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Pinka.co.uk for all claims brought by a third party against Pinka.co.uk arising out of or in connection with a breach of any of these warranties. You recognise that the views expressed by other users on our site do not represent our views or values.

7. Copyright, Trademarks and Other Proprietary Rights

All the content of this Website, including but not limited to the text, graphics, logos, button icons, images, and software, is protected by copyright, trademarks and/or other intellectual property or proprietary rights owned by or licensed to Pinka.co.uk. Except as expressly provided herein, nothing in this Website should be considered as granting any license or right under any copyright, trademark or other intellectual property rights of Pinka.co.uk or any third party. You may not use any Pinka.co.uk logo or other proprietary graphic or trademark without our express written consent. 

Further, you may not systematically extract and/or re-utilise parts of the contents of the Website without Pinka.co.uk express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this Website, without Pinka.co.uk’s express written consent. 


This section deals with conditions relating to the sale of products by Pinka.co.uk to you.

8. Our contract

Our contract will be on these terms and conditions to the exclusion of all other terms and conditions (including any terms and conditions which you purport to apply under any purchase order, confirmation email, specification or other document or transmission). 

Pinka.co.uk will endeavour to ensure that the supply of products through our Website complies with the relevant laws on veterinary medicines, as amended from time to time. 

When you place an order to purchase a product from Pinka.co.uk, we will send you an e-mail acknowledging your order and containing the details of your order. However, please note this does not mean that your order has been accepted. 

Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the “Order has been shipped” Confirmation E-mail). That acceptance will be complete and the contract between us will only be formed at the time we send the “Order has been shipped” Confirmation E-mail to you. Any products on the same order which we have not confirmed in a “Order has been shipped” Confirmation E-mail to have been dispatched do not form part of that contract. 

If we are unable to supply you with a product, for example because that product is no longer in stock or no longer available because of an error on our site (including without limitation an error regarding the price or the nature of the product you ordered) we will inform you by email and will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible. 

We reserve the right to cancel orders at any time where we reasonably suspect that you have not acted wholly in accordance with these terms and conditions. 


9. Your Responsibilities

In order for us to ascertain the suitability of sending veterinary products to you, we will require you to supply key information (such as species, breed, age and weight) on the animal/patient concerned. It is vital that all information you supply to us is complete and accurate in all respects because we will, in good faith, rely entirely on the key information you provided in order to ensure that we provide the correct and appropriate (if at all) medication to your animal. 


Any false or inaccurate information you supply to us could result in certain products being prescribed to your animal that are unsuitable or inappropriate for the intended use you have specified to us. Therefore, you hereby undertake at all times to provide true, complete and accurate information to us when ordering any veterinary products from us. You hereby acknowledge that we shall have no liability or responsibility for any direct or indirect loss or damage that may result to you, your animal or a third party incurred as a result of our reliance on false or inaccurate information supplied by you or on your behalf. 

Prior to the purchase of products, it is important that you are satisfied regarding the following matters: the appropriateness of particular products, correct use, storage, handling, waste disposal and correct administration of products. 

In order for you to be satisfied regarding the matters set out above in respect of veterinary medicinal products, we ask that you read the data sheet(s) that apply to the veterinary medicinal products that you intend to purchase at you can find in the Product Information Database of Veterinary Medicines Directory’s website (VMD) (a link to which will be available on the product page), prior to confirming and proceeding with purchase of veterinary medicinal products. 

Please note that we will use reasonable endeavours to ensure that every veterinary medicinal product supplied by us will be accompanied by an applicable datasheet. 

If you wish to obtain advice or have any queries regarding any of the products supplied by us on this Website prior to the purchase of those products including without limitation, if having read the relevant information in the applicable data sheet(s), you still have a query or wish to obtain further advice regarding any veterinary medicinal products, we strongly encourage you to contact our pharmacist, vet or SQP. You can contact our pharmacist, vet or SQP and ask questions by using the contact details set out in the Contact Us section of the Website. 

Resale of any medicine products purchased on our Website is strictly prohibited. 

Price shown will be inclusive of VAT but exclusive of delivery costs. 

The prices of the products will be as quoted from time to time on our website, subject to clause 13 below. Payment for the products is due immediately upon the placing of your order. To place an order, you will be directed to the checkout page. Should you wish to place an order online, you will be required to complete an order form and pay by credit/debit card. Alternatively, you can order products by contacting Pinka.co.uk by telephone. By placing an order by telephone you are agreeing to be bound by these terms. 

No payment shall be deemed to have been received and no delivery will take place until Pinka.co.uk receives cleared funds. 

'RRP' means the resale price of a product recommended by the manufacturer or supplier.
Pinka.co.uk only specify the product RRP where this has been disclosed by the manufacturer or supplier. 

10. Pricing and availability 

If an item is not available at the time of ordering, this will be mentioned as “out of stock” on the product information page. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. 

Despite our efforts, a small number of the products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. 

11. Product quality

We are under a legal duty to supply goods to you that are in conformity with the contract between us. 

The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. 

All veterinary medicines on our Website are sourced from UK veterinary wholesalers and dispensed by qualified and registered UK veterinarians/pharmacists. 

Pinka.co.uk will endeavour to deliver products that are not due to expire within a reasonable period of time of the date of delivery. That said, please note that veterinary products are in their nature liable to deteriorate or expire rapidly. We therefore strongly recommend that you check the expiration date on the manufacturer packaging of the product delivered to you and make sure that it is used within the time frame. 

It is your responsibility to store, use and maintain the products as outlined in the manufacturer datasheet/written instructions. 

If you discover a defect in the product as a result of damage in transit, you are obliged to give us written notice of the defect within two business days of the time you discovered or ought to have discovered the defect. In such a case, Pinka.co.uk will request the product to be returned for examination. If the product is deemed defective as a result of transit, Pinka.co.uk will provide you with the same product or a refund. 

Pinka.co.uk will not incur any responsibility if you fail to store the products appropriately, use them after their expiry date or use a product damaged in transit without having informed Pinka.co.uk. 

12. Links to Other Websites

Pinka.co.uk has provided links on this Website to other sites for information purposes only and such links do not constitute an endorsement by Pinka.co.uk of the content, materials and/or any offer or offerings placed or referred to on such other websites or as a warranty that such websites will be free of viruses or other such items of a destructive nature. Pinka.co.uk has no control whatsoever as regards the content of such websites and does therefore not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You should carefully review their privacy statements and other conditions of use. If you decide to access any third party websites linked to this Website and rely on any information collected in such websites, you do so entirely at your own risk. 

13. Electronic communications

When you visit Pinka.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

14. Our Liability

Although Pinka.co.uk endeavours to ensure the accuracy of the content placed on this Website, Pinka.co.uk does not warrant or guarantee its accuracy or correctness or that of any other content or materials referred to in or made available by means of this Website. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. 

In addition, Pinka.co.uk does not warrant or guarantee that the Website and its operation, its content or the services that make it available are virus free or free of other harmful components, or that your use of this Website and its content will be uninterrupted. 

In no event shall Pinka.co.uk be liable for any damages (including loss of profits, income or revenue, contracts, anticipated savings, data, business, goodwill or wasted expenditure), including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this Website, any of its content, any web browser or the use thereof or inability or use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Pinka.co.uk or its representatives are advised of the possibility of such damages, losses or expenses, whether caused by negligence or otherwise. 

Pinka.co.uk ‘s liability in contract shall only cover losses that are a reasonably foreseeable and direct consequence of the breach of contract. Pinka.co.uk’s total liability in contract (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of the contract shall not exceed three times the amount paid for the products under the relevant contract. Pinka.co.uk shall not be liable for any indirect, special, incidental or consequential damages, losses or expenses arising out of or in connection with the contract. 

To the extent permitted by applicable law, Pinka.co.uk expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law or equity. 

Nothing in these conditions affects in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence, wilful misconduct or fraudulent misrepresentation. 

15. Indemnification

You hereby agree to indemnify and hold us fully indemnified as well as indemnify all companies within our group for any losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered or incurred directly by us or companies within our group as a consequence of your breach or non-observance of these conditions or the contract, your improper use of this Website or in relation to any claim which may be brought against us or any company within our group by a third party in relation to your use of the Website. 

16. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our Website, policies, and these Conditions of Use & Sale at any time by updating the relevant posting on our website. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).

17. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

18. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

19. Severability

If any of these terms and conditions is deemed to be invalid, void or unenforceable for any reason, that condition shall be deemed severable and the remaining terms and conditions shall not be affected by such invalidity or unenforceability and shall remain in full force and effect. 

20. Complaints

If you have any queries, comments or complaints with respect to the contract, the Website or any products, please contact us immediately by e-mail at info@pinka.co.uk. 

21. Governing law and jurisdiction

These conditions, your use and access to the Website and any contract brought into existence as a result of usage of this Website are governed by and construed in accordance with the laws of England and Wales, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. Any disputes arising in connection thereto shall be subject to the exclusive jurisdiction of the English Courts.
These Conditions of Use & Sale were last modified on 09/07/2019.

Click Return Policy for details about returning your product.